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Shipping & Returns

WE STAND BY 100% CUSTOMER EXPERIENCE.

If you for any reason have an issue with your order, we are here to make it right.

Email us at returns@modernistdecor.co with any issues within the first 30 days.

CANCELLATIONS/ORDER CHANGES

Cancellations - Accepted within 24 hours of placing your order.

Order Changes (Color, Size, Customization) - Accepted within 24 hours of placing your order BUT you must place a new order and we will cancel your old one. This is to ensure your order seamlessly goes back into our fulfillment system without delays.

Please email us AS SOON AS YOU CAN so we can make the changes for you. We work very hard to ensure every customer is completely satisfied. 

ORDER DEFECTS

Manufacturing Defects - We take full responsibility. If your products are flawed in any way due to manufacturing defects, we will replace it at no charge! Order remakes are prioritized over regular orders. That means you’ll get your remake in as little as a few days! 

Product Rusting - Our products are made to be 100% Rust-Proof. If your product experiences any rusting, please contact us with pictures to prove the rusting and we will replace it for you, on us.

Shipping/Carrier Issues - For issues that occur after leaving our facility such as Damage in TransitLost in Transit, or Theft, we are proud to partner with Route the leader inpackage protection and tracking solutions backed by LLOYDs of London Insurance, which is the largest insurance company in the world. 

By selecting Route+ at checkout your order will be protected from damage, loss, or theft. Route is only an extra 1-2% of your total cart value. You heard it right! For only a small 1-2% charge you will be completely insured from any inconveniences that happen from your post shipping experience.

Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 for International Orders) and within 30 days from the last checkpoint. 

Route+  is super quick! Once you file a claim, they review your claim for approval for a reorder or refund within 24 hours.  

Need to file a claim? File here.

Please note: If you do not add Route+ to your order at checkout, your order will not be covered for Damage in Transit, Lost in Transit, or Theft.

NOT ACCEPTED

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.

Returned by Customer - It is best that you contact us before returning any products. We do not refund orders for buyer’s remorse.

Discount Credit - Discounts cannot be credited after your order is placed. Canceling your order for this reason is not accepted. 

RETURN INSTRUCTIONS

Email returns@modernistdecor.co FIRST before returning packages with the reason for the return, image of the item(s) you want to return and your order #.

Our customer service representative will assist you in getting a return label to return your shipment to our factory headquarters.

Please keep a copy of your receipt with your return tracking number and immediately send it to returns@modernistdecor.co with your order #.

Your order will be refunded once tracking states DELIVERED.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Products must be returned with its original packaging, tags, and invoice. Otherwise, a refund will not be issued.

PRODUCTION + SHIPPING TIMES 

Your order will be shipped from our warehouse in Decatur, Alabama, USA.

United States 
Production: 4-10 days
Delivery: 1-3 days
Fast & secure with USPS, UPS, or FedEx.
Hassle-free returns within 30 days. 

International
Production: 4-10 days
Delivery: 2 Options - Overnight or Standard 4-10 days
Fast & secure with UPS, FedEx, or DHL.
Hassle-free returns within 30 days.

SHIPPING FEES

Shipping fees, taxes, and handling charges are Non-Refundable.

Customers are responsible for all shipping charges except for items that are damaged and/or covered by 
Route

If you have any questions, please email us at returns@modernistdecor.co