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Frequently Asked

IS YOUR SITE SAFE AND SECURE?

We are secured by Shopify, a well-known E-Commerce platform. Also, we guarantee a SAFE & SECURE CHECKOUT. Payments are processed through Shopify through major card companies shown in the image below. We do not have access to any information about you or your card.

HOW MUCH IS SHIPPING?

United States 

Shipping cost: $7.95
Free US shipping on orders over $70. 

Canada

Shipping cost: $19.95
Free CAD shipping on orders over $200

International 
Shipping cost: $19.95
Free WW shipping on orders over $200

Duties & Taxes
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. 

Please note that Modernist Décor does not have any control over any duties, customs and taxes levied by your country and the fees that they charge. We do not know what the charges will be as it varies from country to country based on government laws. 

Since these fees are not computed nor applied to orders by Modernist & Co., please contact your local customs office to find out more information if you are unsure of the charges.


HOW LONG TO GET MY ORDER?

Your order will be shipped from our warehouse in Tanner, Alabama, USA.

United States 
Production: 2-4 days
Delivery: Overnight or Max 2 Days
Fast & secure with USPS or FedEx.
Hassle-free returns within 14 days. 

Canada
Production: 2-4 days
Delivery: 3-7 days
Fast & secure with USPS or FedEx.
Hassle-free returns within 14 days.

International
Production: 2-4 Days
Delivery: 5-10 Days
Fast & secure shipping with USPS, FedEx, DHL, etc.
Hassle-free returns within 14 days.

I NEVER RECEIVED MY ORDER CONFIRMATION EMAIL?

If you have not received an order confirmation email, please check your spam folder. If you still did not receive it, please feel free to contact us if necessary.


WHAT IS THE REFUND/RETURN POLICY?

You can find our policy here: Refund Policy

CAN I RETURN OR EXCHANGE MY ITEMS?

We do accept returns and exchanges if they meet our criteria. Please see our Refund Policy

HOW DO I CANCEL/CHANGE MY ORDER?

Cancellations or changes are accepted on a case by case basis. Please email us at help@modernistdecor.co for further assistance.

WHAT IS MY ORDER NUMBER?

You should receive an email with your order number after you place your order. If you did not receive this email, please check junk or spam folders. If you still cannot locate it, feel free to contact us and provide your name and email used on the order and we will locate it.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We take Visa, Mastercard, American Express, Discover, Google Pay, PayPal, Amazon Pay, & now Klarna Pay Later.


DO YOU HAVE A QUALITY GUARANTEE?

Yes! We have a 100% Quality & Satisfaction Guarantee. We want you to be completely satisfied with your purchase. If your products are flawed in any way, we'll happily exchange your order.


WHAT DOES "BEING PROCESSED" MEAN?

We have received your order and are still producing and/or quality checking your order for shipment. If your order has been processing for more then 1 week then there is likely an error that needs to be rectified. Please contact us immediately at help@modernistdecor.co with your concerns and we'll make sure it's corrected.


HAVE A QUESTION OR INQUIRY?

Use the contact form below to get in touch with us and we'll get back to you as soon as we can!